Technical Support Policy - Health for Training
Health for Training provides technical support to help learners, trainers, and partners access the website, training platform, programs, assessments, and certificates smoothly.
Official Support Channels
- Email: info@healthfortraining.com
- Contact form or Contact Us page on the website.
- Support requests or tickets available through the user panel where enabled.
- Complaints and inquiries line: +967 736922210
Support Scope
- Login issues and account access.
- Course registration and access to training content.
- Online attendance, program links, assessments, certificates, and training files.
- Technical feedback related to website or platform performance.
User Responsibilities
- Describe the issue clearly and provide the program name and contact details.
- Attach screenshots or error messages when available.
- Communicate respectfully and professionally with the support team.
- Do not share login credentials or verification codes with unauthorized parties.
Response Times
Support requests are handled through official channels. The team aims to respond as soon as possible based on urgency and issue type. Some cases may require additional time when they involve external service providers or deeper technical investigation.
Priority Levels
- High priority: inability to access an active program, assessment interruption, or a platform issue affecting many users.
- Medium priority: individual account, certificate, or training-file access issues.
- Normal priority: general inquiries, updates, or improvement requests.
Escalation
If a request is not resolved satisfactorily, users may request escalation through the same channel and include the previous request details for review by the relevant team.